Order management your studio deserves.
CollectIt gives ceramic and craft studios a beautiful, frictionless way to track orders, notify customers, and eliminate the chaos of lost tickets and forgotten collections. Designed for our family PYOP business up in Newcastle, we would love you to check it out!
Built exclusively for pottery studios. One subscription replaces your booking system, your EPOS, and your customer management — for less than you're probably paying now.
No credit card required · Cancel any time
Your staff dashboard
CP0287
sarah.t@gmail.com
07812 345678
Submitted
14 Mar
Collection
21 Mar
CP0286
j.wilson@gmail.com
07923 456789
Submitted
15 Mar
Collection
22 Mar
CP0285
emma.c@hotmail.com
07734 567890
Submitted
8 Mar
Collection
15 Mar
CP0284
d.morris@gmail.com
07645 678901
Submitted
15 Mar
Collection
22 Mar
Customer experience
Beautiful, branded emails sent automatically — no effort from you
Hi Sarah, thanks for dropping off your items today! 🎨
We'll email you as soon as everything is fired and ready to collect — usually 5–7 days.
Instant drop-off confirmation with photos & reference number
Your business, in numbers
Know at a glance whether your business is growing. Month-on-month and year-on-year comparisons strip out the seasonal noise — so you see the real trend, not just last Saturday.
- Plan stock & materials with confidence
- Match staffing levels to actual demand
- 3-month forecast for cash flow planning
- Spot growth — or decline — before it's too late
Great news, Sarah! Here's how your painted pieces turned out after firing:
Please bring this email when you collect. We can't wait to see you! ✨
Fired photos & collection notification — sent the moment you're ready
Illustrative data — your real dashboard updates live as customers come through your door
Sound familiar?
Running a pottery studio is brilliant. The admin side? Less so.
You're using three different tools — a booking system, an EPOS system and card reader, and a collection sheet or Post-it notes — and none of them talk to each other.
No-shows on your busiest sessions because there was no deposit — or you're using a restaurant booking system that was never built for a pottery studio.
Customers queuing at the counter to pay, slowing down the end of every session when you're already trying to clear tables.
An overdue shelf that keeps growing because chasing customers manually takes time you simply don't have.
CollectIt solves all of this — and it's probably cheaper than what you're paying today.
Three apps. One platform. Zero faff.
Each module works brilliantly on its own. Together, they form a seamless end-to-end system your whole team will love.
BookIt
BetaFill your sessions. Reduce no-shows.
Customers book online 24/7, choose their experience, and optionally pay a deposit before they arrive. No more empty tables, no more phone calls. Wake up to confirmed bookings — automatically.
AI-powered setup
Describe your studio and our AI sets up your entire booking system in seconds — experiences, tables, time windows, and deposit amounts. No configuration headache.
- Online booking, any time
- Optional deposits that commit customers
- Smart rolling windows that maximise every seat
- Fixed sittings for workshops & events
- Customers can self-manage & cancel
Built exclusively for PYOP studios & craft workshops — not adapted from a restaurant system.
CollectIt
From painting table to collection, tracked.
Customers scan a QR code, fill in their details, and photograph their pieces — no paper slips, no manual data entry. Booked through BookIt? Their details carry over automatically, so they only need to snap a photo. You get a live dashboard showing every customer's status. Items ready? One tap sends a beautiful email. Still not collected after two weeks? Reminders go out automatically.
- QR code self check-in
- Automated ready notifications
- Photo uploads & sharing
- Overdue chasing on autopilot
- Built-in marketing opt-in & Mailchimp sync
Studios see around 40% of customers opt in to marketing at check-in — building your list automatically. Sync straight to Mailchimp and turn one-time painters into regulars.
ChargeIt
BetaYour till. Without the till.
Ring up items from an on-screen catalogue, take cash or card, or send a Stripe payment link straight to your customer's phone so they pay at the table before they leave. No card machine needed. An itemised receipt lands in their inbox the moment payment clears. Any BookIt deposit already paid gets automatically deducted from their balance.
- On-screen item catalogue
- Cash, card & online payments
- Pay at the table via Stripe
- Itemised receipts by email
Stop paying for three tools to do one job.
Most studios already spend money on a booking platform, a card solution, and manual admin time. CollectIt replaces all of it.
Without CollectIt
Online booking platform £25–40/month
And it doesn't know anything about your kiln schedule.
Card machine / EPOS 1.75%+ per transaction
Plus hardware costs, monthly fees, and paper receipts.
Customer tracking Your time
Spreadsheets, paper slips, sticky notes on the overdue shelf.
Email reminders Another subscription
Or hours copy-pasting emails every week.
With CollectIt
Online booking + deposits
BookIt is built in — no extra subscription.
Pay at the table
Customers pay on their phone via Stripe. No card machine needed.
Full customer tracking
QR codes, photo uploads, live dashboard, and one-tap ready notifications.
Automated reminder emails
Overdue chasing runs itself. Your evenings are yours again.
All of the above
From $19/month
14-day free trial · No credit card needed
Everything your studio needs. Nothing it doesn't.
Online booking with deposits
Customers book, choose a session, and pay a deposit — all before they arrive. Fewer no-shows, a cleaner schedule, and zero phone calls to confirm reservations.
AI setup & smart scheduling
Describe your studio and AI configures your whole booking system in seconds. Then choose how it runs: smart rolling windows that use your table capacity to maximise every available seat, or fixed sittings for workshops and special events.
QR code self check-in
One QR code on your counter. Customers scan it, fill in their details, and upload photos of their pieces — no paper slips, no manual entry, no mistakes.
Kiln day Gallery
A photo grid of every pending order makes kiln day a breeze. Tap to mark items fired — partial orders supported, so if only some of a customer's pieces are ready you can track each one separately. Bag and shelf numbers assigned automatically. When everything's ready, bulk-notify your customers in one tap.
Pay at the table
Staff ring up items, press Check Out, and a Stripe payment link goes straight to the customer's phone. They pay before they leave — no queuing, no card machine, no chasing.
Beautiful collection notifications
One tap marks items ready and sends a branded email instantly — complete with fired photos, reference number, and a link to book a collection slot.
Automatic overdue chasing
Items that haven't been collected get flagged automatically and customers get chased on your schedule — without you lifting a finger. Your overdue shelf will shrink fast.
Photo uploads & sharing
Customers photograph their pieces straight after painting. When the kiln's done, you optionally upload fired photos — these get sent to the customer in their collection email, with suggested hashtags and a caption you control. A simple way to build social reach without lifting a finger.
Sales reports & insights
See exactly what's selling, track revenue over time, and spot your busiest days. Year-on-year growth charts, a 3-month forecast, and a summary of every transaction.
Two-way customer messaging
Send custom emails and receive replies directly in your dashboard. Questions, updates, special requests — every customer conversation in one place.
Multi-staff accounts
Invite your whole team with individual logins. Everyone sees the same live dashboard — no shared passwords, no crossed wires, no version-control chaos.
From first brush stroke to happy customer
Here's exactly what happens at every stage — for your customers and your team — with CollectIt doing the heavy lifting automatically.
Phase 1
Painting day
Customer
They spot the QR code on your counter, scan it, and a clean form opens instantly in their browser. No download, no sign-up, no friction.
Name, email address, and photos of their painted pieces — all from their phone, in under 30 seconds. No handwriting to decipher later.
Your studio
Print the QR code and stick it on the counter, display it on your shop tablet for customers to scan, or if a customer struggles with technology — just open the submission link yourself and fill it in for them. Whatever works.
The moment they submit, the entry appears. Name, pieces, photos, reference number — all there. Zero manual entry, zero paper slips to lose.
CollectIt handles this automatically
Instant branded confirmation email sent — with their reference number and photos
They know they're booked in. You didn't lift a finger.
Phase 2
Kiln day — do your thing
Your studio
Every pending job is sitting in your dashboard while you get on with the creative work. Nothing falls through the cracks.
Once your pieces come out of the kiln, open the gallery — every submitted item is displayed in chronological order, exactly as customers photographed them on painting day. Work through the pieces in front of you, clicking each photo to match it to what's just been fired. As you click, the matching customers are highlighted. When you're done, one click sends “ready to collect” emails to all of them at once.
Need to let a customer know their pieces need an extra day in the kiln? Send a message directly from their customer record. Their reply comes straight back to you, and the full conversation is stored in the record forever. The bell icon means you'll never miss a message.
CollectIt handles this automatically
Beautiful “ready to collect” email sent — with their original painting-day photos and collection QR code
They can remind themselves exactly what they painted, and have their QR code ready to show on arrival.
Phase 3
Collection — and nothing left behind
Customer
Depending on your settings, customers receive either the original “ready to collect” email or a reminder the night before — both include their painting-day photos and their unique collection QR code, so they arrive prepared.
It's right there in whichever email they received — they just pull it up on their phone. No paper ticket, no hunting for a reference number.
Your studio
One scan pulls up their customer record — reference number, name, and their original photos — so you can reunite them with exactly the right items. Hand them over, press the green collected button, and their record updates immediately.
Anything that hasn't been collected gets automatically highlighted. You can see at a glance what's been sitting too long — no more mystery shelf.
CollectIt handles this automatically
If a customer doesn't collect — automatic reminder emails go out on your schedule
You choose the frequency. CollectIt sends the chasers, flags the overdue items, and keeps your shelf clear — without you having to remember anyone.
“We’ve started using it and it’s incredible! We take a picture of each customer’s items, fill in their details from their booking, and they get an immediate email confirming their piece is being processed. Once out of the kiln we send a fired photo and a collection notice. It’s so automated and easy — we know exactly where every piece is located. Even on a very busy Mother’s Day weekend we kept up with every customer and every pick-up. 100% recommend! 🤩”
“Having recently started using CollectIt in our pottery studio, there is already a noticeable improvement in collection times. The whole process is now more streamlined — the ability to contact customers, locate their items if there are any queries, and manage orders using just the one system is a game changer. The whole team have commented on the positive impact it has had on the day-to-day management of the flow of pottery through the studio. Highly recommend!”
Questions? We've got answers.
Do I need a card machine?
No. ChargeIt's pay-at-table feature sends a Stripe payment link directly to your customer's phone — they pay before they leave, and the money lands straight in your bank account. No hardware, no rental fees, no paper receipts.
Can I use just one part of the platform?
Absolutely. Most studios start with CollectIt to sort out their collection workflow, then switch on BookIt and ChargeIt when they're ready. Each module is independent — use what you need, add the rest when it makes sense.
How does BookIt reduce no-shows?
By taking a deposit at the time of booking. Customers who've paid something upfront are far more likely to turn up — or to cancel in advance if they can't, giving you time to rebook the slot. You set the deposit amount per experience.
How does a customer know when their items are ready?
You tap 'Mark ready' on the dashboard and they get a beautiful branded email instantly — with their reference number, any photos of their fired pieces, and a link to book a collection slot if you have that enabled.
What happens to items that aren't collected?
CollectIt automatically sends reminder emails on your chosen schedule and flags overdue pieces on your dashboard. You set how often reminders go out and how many before you stop chasing — and you can always send a one-off custom message too.
Does it work on mobile?
Yes — every part of the platform is built mobile-first. The staff dashboard, QR scanner, and all customer-facing forms work perfectly on any phone or tablet. No app download needed.
What does it cost after the free trial?
Plans start at $19/month and include every feature across all three apps — BookIt, CollectIt, and ChargeIt. The only additional cost is a 1% service fee on Stripe online payments, which is deducted automatically. No setup fees, no extras to unlock.
Ready to bring order to your studio?
Start your free 14-day trial today, Full access - no credit card needed - simply create a login and have a play!
No credit card required · Cancel any time · Setup in under 2 minutes
Simple, honest pricing
Every plan includes BookIt, CollectIt, and ChargeIt
Pick the plan that fits your volume. Try it free for 14 days — no credit card needed.
Starter
Up to 200 submissions
Great for studios just getting started.
- BookIt — online booking & deposits
- CollectIt — QR check-in & tracking
- ChargeIt — EPOS & pay at table
- Automated notifications & reminders
- Overdue chasing
- Customer messaging & photo uploads
- Sales reports & insights
- Unlimited staff accounts
Studio
Up to 500 submissions
Our most popular plan for busy independent studios.
- BookIt — online booking & deposits
- CollectIt — QR check-in & tracking
- ChargeIt — EPOS & pay at table
- Automated notifications & reminders
- Overdue chasing
- Customer messaging & photo uploads
- Sales reports & insights
- Unlimited staff accounts
Growth
Up to 1,000 submissions
For high-volume studios with a packed kiln every week.
- BookIt — online booking & deposits
- CollectIt — QR check-in & tracking
- ChargeIt — EPOS & pay at table
- Automated notifications & reminders
- Overdue chasing
- Customer messaging & photo uploads
- Sales reports & insights
- Unlimited staff accounts
Pro
Up to 2,500 submissions
For large, multi-session studios.
- BookIt — online booking & deposits
- CollectIt — QR check-in & tracking
- ChargeIt — EPOS & pay at table
- Automated notifications & reminders
- Overdue chasing
- Customer messaging & photo uploads
- Sales reports & insights
- Unlimited staff accounts
All prices exclude applicable sales tax · 14-day free trial on every plan · No setup fees · Cancel any time
A submission is one completed customer form — one visit counts as one submission regardless of how many pieces they paint. Need more? Top up with 100 extra submissions for $10 — unused top-ups roll over to the following month.
Online payments via Stripe (pay-at-table and booking deposits) carry a 1% service fee per transaction, deducted automatically. No hidden charges beyond that.